Tuesday, 14 August 2012

Silent Hill HD Collection Owners are SOL ... if they use the 360

Strange decisions, offerings of mitigation, and an overall sense of "what the Hell"?

If you're one of the people that bought the Silent Hill HD Collection then you were probably disappointed with a lot of the issues that the rerelease had. Even some of the people that worked on the original versions of the games expressed disappointment in the overall way that the collection was handled.

Well, it took a while, but there was finally a patch released that addressed many of the issues. The patch came out initially for the PS3, but of course it wouldn't be too long before an Xbox 360 fix would be forthcoming as well, right?

Well, not so much.

Konami has axed any potential patch for the 360 version, with a statement as related on Destructoid:

"Plans for an Xbox 360 title update have been cancelled due to technical issues and resources," announced the publisher. "Understanding the issues some users are experiencing, Konami issued a title update for Silent Hill HD Collection (PS3), which fixed frame rate issues as well as audio-synching and other reported issues. Konami apologizes to any players who are continuing to experience these issues on the Xbox 360 sku. Silent Hill HD Collection is available at retail stores nationwide."

Now, I covered a the case of why Fez couldn't afford to release a patch, but this isn't some small indie developer we're talking about here: this is a major game studio dealing with one of it's more recognizable franchises. The idea that resources to fix a game aren't there is somewhat ridiculous (not as ridiculous as releasing the buggy mess in the first place, granted, but still), and the notion that one platform gets the patch while another doesn't just seems like a terrible idea all around.

Konami are trying to make amends, sort of. They're offering a free game to those that bought the game for the 360 before a certain date, provided that they still have their proof of purchase. At the same time people who buy the game now, perhaps still not knowing that the Xbox version is somewhat more craptastic than otherwise though, are going to be SOL.

I could understand, although still be enraged by, the idea that no one gets a patch. If that's the case then find a way to apologize, pull the game from the shelves, and make damn sure that it doesn't happen again. But to think that a patch comes out that lets one section of the players happy, or at least better off, and the others are told "well, hey, you bought this game because you liked it and trusted us, but we're not going to fix it" just seems like something you'd find in the plot of a c-list comic book's representation of an evil corporation. I only hope that in the future Konami shows a little more respect for both its fans and its franchises.

2 comments:

  1. It might be that in their perspective, Silent Hill is a Playstation franchise, so Xbox probably got the shaft because they sold more units for the one console rather than the other. They may also be looking at it from the angle that Playstation 3 is more popular (in Japan) rather than noting that the problem is also reversed in the US where they have to support the Xbox 360 more

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  2. My brother bought a (used) copy of the game on impulse a while back. Not surprisingly, he didn't -- or maybe couldn't -- finish it. I think he even let a friend try it out, and he gave it back to him the next day.

    I remember Jim Sterling of Destructoid discussing what was with Konami in one of his videos; given that, and now with this...er, event on top of it, I'm starting to wonder about what's going on with the company -- and what's going to happen to it.

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